The Nigeria Customs Service (NCS) today, clarified that a system glitch affected the transmission of Product Certificates for Form M and SONCAP required for PAAR processing on the B’Odogwu platform. This disruption was caused by technical integration challenges that emerged during the onboarding of the Standard Organisation of Nigeria (SON) on July 23, 2025.
According to a statement signed by Abdllahi Waiwada Phd, mnir, mniia, Assistant Comptroller of Customs, and the National Public Relations Officer, the NCS encountered system-related issues after onboarding SON on the B’Odogwu platform. Specific challenges included limited space for trader names, incorrect data formatting, missing 10-digit product codes, ambiguous error prompts, and difficulties linking Tax Identification Numbers (TIN) to traders’ profiles.
He said traders experienced difficulties accurately capturing their Form M, PAAR, and Single Goods Declaration (SGD) due to the system issues. The disruption temporarily impacted traders’ ability to process their documents, causing delays in PAAR processing.
The NCS acknowledged the concerns raised by importers and licensed customs agents regarding the delays. The service is working to resolve the issues and restore normal speed in processing PAAR certificates.
The statement said the technical integration challenges that emerged during the onboarding of SON on the B’Odogwu platform caused the system glitch. The NCS is working to resolve these issues and prevent similar disruptions in the future.
The resolution of the system glitch is crucial for the smooth operation of trade and commerce in Nigeria. The NCS is working to ensure that the issues are resolved quickly and efficiently.
Maiwada said NCS is committed to providing a seamless experience for traders and ensuring that the B’Odogwu platform operates efficiently. The service is working to resolve the system glitch and prevent similar issues in the future.
The NCS is engaging with stakeholders, including importers and licensed customs agents, to ensure that their concerns are addressed. The service is working to improve communication and provide updates on the resolution of the system glitch.
NCS is working to upgrade the B’Odogwu platform to prevent similar system glitches in the future. The service is committed to providing a robust and efficient platform for traders.
The Service clarified that a system glitch affected the transmission of Product Certificates for Form M and SONCAP required for PAAR processing on the B’Odogwu platform. The service is working to resolve the issues and restore normal speed in processing PAAR certificates.
The future outlook for trade and commerce in Nigeria is promising, with the potential for increased efficiency and productivity. The NCS is working to ensure that the B’Odogwu platform operates smoothly and efficiently.
He said the NCS is committed to providing a seamless experience for traders and ensuring that the B’Odogwu platform operates efficiently. The service is working to resolve the system glitch and prevent similar issues in the future, as it is working to resolve the system glitch as quickly as possible. The service will provide updates on the resolution timeline and ensure that stakeholders are informed.
The system glitch has impacted trade and commerce in Nigeria, causing delays in PAAR processing. The NCS is working to resolve the issues and restore normal speed in processing PAAR certificates
Consequently, NCS is providing support to traders and stakeholders affected by the system glitch. The service is working to ensure that traders can process their documents efficiently and effectively.